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Epic Buffet Take Two Deli. We kindly tried to explain to her that there are no clocks around, and we have a babysitter, but she was very clear that she was irritated about it.
I understand this is a house policy, but since I am the one spending my money, I just expect some lienience to let me check the time. When it was time to cash out, I tried to slide over my chips to her, and I asked her to help.
She said no, I had to do it, and while I was fumbling to stack them all under pressure the attitude got worse. Just to make light of the situation, my husband said "oh aren't you the professional?
Obviously that shows she is not professional. Helen was the absolute worst person to deal with. She was extremely rude, did not make anyone at the table comfortable, and was not welcoming what so ever.
We had a great night up until it was her turn to deal. She ended up ruining our rare date night, and even thought I won some money from the table, I was still not able to feel excited about it because of our experience from her.
I really hope Helen has a better night, maybe we caught her in a bad mood, but nonetheless I do not feel like we deserved the treatment we received.
Because of her "service", I do not feel we will be coming back for a while. This place will never see another dime out of me!
I decided to spend my Birthday here this year. We had a hotel room booked and after we checked in headed into the casino for a little gambling.
We typically start off with slots then head to blackjack later in the evening. Our routine was interrupted on this trip though.
After 3 drinks mind you it was 1am so it's not like I was pounding drinks all night, the manager cut me off. I'm the first to admit when I'm over served.
I didn't argue with him at all. I simply told him that I was shocked because I was quiet and minding my own business and had only had 3 drinks all night.
I think he realized I was ok because he then said I could start drinking again in 60 minutes! If I'm so wasted I'm being cut off why let me start up again so soon?
The whole thing made no sense. I honestly think the bartender had an issue with me for some reason. I also think once the manager saw I wasn't a stumbling drunk like every other person there he back peddled.
Long story short I'm done with this place. They need to get it together. I saw multiple "women" trashed that night.
Not sure how the one well dressed quiet one sipping a glass of wine gets the lecture! We ate at the stadium restaurant and it was horrible!
They give you like two tablespoons of meat on a bun, and all you see is the bun! Oh they give you a tiny basket with french fries also, wow thanks!
Same thing with their burgers Stay away, eat out before going to the casino! The guy checking the ID's explained that he will call the manager and he can override that decision.
The manager comes up and I explain to him that the state didn't send the new License to me and he told me he can't let me in because it's not valid form of a ID.
Still the same old person. I then asked for another manager and he claims he's the only one that I can talk to. Not very impressed with the way they handled that moment.
Thanks for letting me spend money at ur casino!!! We came for the Camping rather for the gambling and not knowing the place but having many years of experience with Las Vegas, Casinos are usually pretty good deals with better than average products.
At the reception I ask for discounts on the rate that seems rather high We looked briefly at the campground, which has the quality of a lower grade Interstate rest area.
The person at the reception said he will take care of us. His supervisor looked over his shoulder and told him he couldn't give me 2 discounts, and he should take one out.
He apologized for the situation and told me he is applying a player's card discount even knowing I am here first time and do not have such "marquise card".
I told the person there must be a mistake and I was promised the player's card discount. She was pretty unfriendly and told me, this is my bill and nothing of any discount is marked with my reservation.
If I have a problem with that I could wait until the late shift starts in the afternoon and, if the person I spoke to is on duty I can take it up with him and his supervisor.!
Wow, there must be something in Chicago's water. First an absolute bad lunch in Chinatown and know ripped of by a fairly filthy unclean casino operation.
I would expect more from a Motel 6 if they serve breakfast, which I don't know but the sumptious breakfast buffet was a joke.
The cut up fruits where not fresh and probably last day's leftover from the dinner. The one style toast bread was of dollarstore quality and the bagels where still frozen in the basket and were not eatable without reheating in the toaster.
Coffee and juice where fairly thin and everything where served on plastic incl. A couple more dollars would have given me a decent motel room with probably much better breakfast.
But we are on a camping trip, therefore looking for campgrounds. Needless to say, after we saw the fairly low grade shower and restroom facility, the non existing Wifi, which was announced as available on the campground and the very low grade breakfast after our first of 2 nights, we skipped visiting the casino and restaurant on Saturday night as it might have been a continued disappointment.
We had a very good meal at Carrabba's even if was not just around the corner. Unless you must have to go there for gambling, better avoid this place as customer service doesn't seem to exist here and hey take your money even when they make promises otherwise.
I'll stick to the IN casinos. This is strictly a review of the hotel and not the casino since they are, in many ways, a Jekyll and Hyde.
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Hotel class Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Star rating provided by Expedia. Business Center with Internet Access. Non-Smoking Rooms, Suites, Smoking rooms available. Nearby Hotels See all 24 nearby hotels.
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I would like to know if there is a fitness facility or if the hotel makes arrangements with a local facility in the area where we can exercise.
Response from laura s Reviewed this property. I do not beleive they do. They have a huge parking lot you can go for a jog. Does Hollywood have an indoor pool?
Response from Dan T Property representative. Thanks for the question. We removed our pool when we switched from Empress to Hollywood Casino about 6 years ago.
We recently renovated the hotel rooms and we do offer junior suites with large jacuzzi tubs. Let me know if